NEW EE DOES MORE
BT BROADBAND IS BECOMING EE
The reliability, engineering and security of BT, and the brilliant customer service and innovation of EE—all under one roof.
Learn about new EE
An ultra-reliable connection, whatever you throw at it
New Full Fibre is rolling out across the nation, built on the UK’s most reliable broadband tech. It can connect over 100 devices, so you can be sure it’ll keep up with you. Now and in the future.
No slowing down, with speeds up to 900Mb
We’re leading the way with Full Fibre to give you a noticeably faster connection – even at peak times. If you can’t get ultrafast Full Fibre, you can still go superfast with our Fibre broadband.
About Full Fibre broadbandAbout our Fibre broadband
Wi-fi that covers every corner of your home
Struggle to connect to wi-fi in some spots? Extend it all around your home with Complete Wi-Fi. For a reliable signal in every room or £100 money-back guarantee.
More about Complete Wi-Fi
No one does more to protect you online
Only BT includes Norton™ Security with every broadband package. And our 3,000-strong team of specialists work to protect against cyber attacks 24/7. The UK’s Armed Forces, banks and emergency services rely on us – you can too. We’re here for you if you need help. No other provider has more expertise in security, with dedicated specialist support when you need it.
Switch to BT
Whoever you’re with, switching your broadband to us is easy.
Find out how to switch
Manage your broadband with us
Get personalised deals, manage your account or activate your extras.
Get help with your broadband
From useful articles to support from our team, find the help you need.
Go to broadband help
Frequently asked questions
What is broadband?
Broadband is the primary internet connection method used today, providing widespread access to services (with access to fibre broadband available to nearly everyone in the UK). Whether through copper wires or fibre optic cables, broadband connects your home to the internet. This enables your Wi-Fi hub to establish a network for your devices to connect to. See what broadband you can get with BT
What types of broadband are there?
Different types of broadband connections include full fibre (FTTP), part fibre (FTTC), copper (ADSL) and mobile broadband. Full fibre (FTTP) offers the fastest connection, while part fibre (FTTC) is a slightly slower due to copper cabling. Copper (ADSL) is slower and likely to be replaced by fibre in the future. Mobile broadband uses 4G or 5G networks for internet access. For more information about broadband connection types, click this link.
What broadband speed can I get?
We offer a range of broadband packages with different speeds up to 900Mbps! To see how fast you could go, head to our broadband deals page.
How do I check my current broadband speed?
If you're already with BT, you can check your broadband speed with our handy speed tester. If you're not with BT, try the Which? broadband speed test. Having broadband speed issues with your current provider?
See what speeds you can get with BT
How do I switch from another broadband provider?
Just choose a broadband package with us and we'll contact your current provider for you. We’ll give you a switching date – usually within two weeks, unless you choose a later date. We'll pop your BT Smart Hub in the post and text you when your BT broadband is activated. Simple. If you need an engineer installation, we’ll let you know when you order.
Popular Links
BroadbandGaming BroadbandTV and Broadband DealsFull Fibre Broadband12 Month BroadbandBT HaloFibre BroadbandComplete WifiTNT Sport
Here’s the legal bit
Broadband
UK’s most reliable broadband technology: Ofcom UK Home Broadband Performance report September 2021. Fibre from BT 95% UK coverage. Average speeds based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will depend on your location, phone line, home wiring, wi-fi connection and time of day. Check your speed with our speed test. Our Fibre broadband is subject to availability, geographic location, computer specifications and a line check. The exchange list and dates are subject to change. Terms apply. Full Fibre from BT 15% UK coverage. Average speeds based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will depend on home wiring, wi-fi connection and time of day. Openreach Survey: In some cases Openreach have to carry out a survey before they can connect a home to Full Fibre. To do this they may need access to your property. If they do we’ll contact you to arrange a suitable time. If additional work is required, this may take longer than the initial set-up time provided and there could be additional costs. Our team of specialists will contact you to confirm what additional work is needed and how long this will take, usually within four weeks from the date your order was placed. If you don’t want to proceed with your upgrade based on this, you will be able to cancel your order and no charges will be applied to your account. Not all lines in an ultrafast Fibre area can support this service, call today to see if you are eligible. Complete Wi-Fi Guarantee BT sends additional discs to guarantee a reliable wi-fi connection in every room of your home. We’ll send you up-to three discs to ensure this. If you still can’t get a reliable wi-fi connection around your home we’ll give you a one-off credit of £100 off your next BT bill. The guarantee only applies when your Smart Hub 2 is connected to the fixed broadband network and it does not cover broadband faults. For full terms see bt.com/legalstuff. Software Support for BT’s Broadband Devices
For further information on Product Security and Telecommunications Infrastructure (PSTI), software support and how to report software vulnerabilities, please refer to bt.com/terms/otherlegalstuff
